Personal Data Protection Policy

Information for Mexico users

This personal data processing document (“Personal Data Processing”) regulates the processing of personal data provided by users (the “User” or “Users”) of the BBVA Spark website (the “Website”) owned by Banco Bilbao Vizcaya Argentaria, S.A. (“BBVA”). You may consult the information relating to BBVA in Legal Notice and Terms of Use

Who is responsible for processing your personal data?

Banco Bilbao Vizcaya Argentaria, S.A. (鈥BBVA鈥), with registered office at Plaza de San Nicol谩s 4, 48005 Bilbao. E-mail address:

Who is and how can you contact BBVA’s Data Protection Officer?

The Data Protection Officer is the person in charge of protecting the fundamental right to personal data protection at BBVA and is responsible for compliance with data protection regulations.

You can contact the BBVA Data Protection Officer by sending an email to the following email address:

What do we use your personal data for?

  1. To manage your browsing through the Website in accordance with the cookie policy that you can view here.
  2. For the purposes and legitimized purposes indicated on each of the personal data collection forms on the Website.

At BBVA we treat your personal data with the utmost confidentiality. We undertake not to disclose such data and guarantee our duty to safeguard them by adopting all necessary measures to avoid their alteration, loss and unauthorized processing or access, in accordance with the legal obligations that apply to us as being responsible for the processing of your personal data.

BBVA has put in place and maintains the highest levels of security as required by law to protect your personal data against incidental loss and access and unauthorized processing or disclosure, in consideration of the state of technology, the nature of the data stored and the risks they areexposed to. You can read BBVA鈥檚 Security policy聽here.

Will BBVA send you commercial communications?

Through the data collection forms BBVA may obtain your consent to contact you by post, e-mail, SMS, or any other equivalent electronic means of communication, to send you commercial communications about their own products and/or third parties identified in the form.

If at any particular time you do not wish to continue receiving these kind of communications, you may revoke your consent by sending notification to the following address

or Customer Service Grupo BBVA, APDO: 1598 鈥 28080 Madrid, or using the link provided for this purpose in the commercial communications you receive.

How long will we keep your data?

During the time specified in the form that, if applicable, we provide you with to give your personal data to BBVA, as well as the period of time indicated in the聽Cookies Policy

To whom will we communicate your data?

We will not pass on your personal data to third parties unless we are required to do so by law or you provide your consent.

When your consent is required to communicate your personal data to third parties, we will inform you in the data collection forms of the purpose of the processing, the data to be communicated as well as the identity or areas of activity of the possible assignees of your personal data.

You may also view the Cookies Policy聽for third parties that receive personal data through cookies from this Website.

Furthermore, we would like to inform you that, for the same purpose as indicated in the previous paragraph, certain companies that provide services to BBVA may have access to your personal data outside EEA[1] (international data transfers). These transfers are made to countries with a level of protection comparable to that of the European Union (suitability decisions made by the European Commission, standard contractual clauses and certification mechanisms).

For more information, please contact BBVA鈥檚 Data Protection Officer at the following e-mail address:聽

[1] 聽All European Union Countries as well as Iceland, Liechtenstein and Norway

What are your rights when you provide us with your details?

Care channel

Access: You will be able to consult your personal data included in BBVA files.

Correction: You can modify your personal data when they are inaccurate.

Suppression: You may request your personal data be deleted.

Opposition: You may request that your personal data not be processed.

Limitation of processing: You can request a limitation on the processing of your data in the following cases:

  • While the dispute over the accuracy of your data is being checked.
  • When the processing is illegal, but you object to your data being erased.
  • When BBVA does not need to process your data but you need it to exercise or defend claims.
  • When you have objected to your data being processed to undertake a task in the public interest or to satisfy a legitimate interest, while checking whether legitimate reasons for processing prevail over your own.

Portability: You will be able to receive, in electronic format, the personal data you have provided to us, as well as to transmit them to another entity.

These rights can be exercised at no cost. If you believe that we have not processed your personal data in accordance with the regulations, you can contact the Data Protection Officer at the following address

Nevertheless, you are entitled to submit a complaint tothe Spanish Data Protection Agency (聽

Likewise, at any time, you can withdraw your consent without affecting the lawfulness of the processing by sending your request to the email address to Customer Service Grupo BBVA, APDO: 1598 – 28080 Madrid, or by visiting one of our branches.

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